ORGANIZATIONAL HR PROCESSES IN COMPLIANCE WITH THE QUALITY MANAGEMENT SYSTEM

Abstract

The main aim of the article is to present practical examples of HR practices with respect to the quality management system and its standards. A bibliometric analysis was conducted to obtain an overview of research trends in the field of HR management in the context of quality management. The article also presents the connections of HR practices with quality management systems (QMS) with an emphasis on the importance of a process approach in human resource management. The article presents selected human resource management processes such as recruitment, hiring and adaptation. Examples of documents related to human resource management processes are also provided. A standardized job description structure is presented as an output of the job analysis process. An example of a responsibility matrix is provided, defining employee responsibilities, in which their readiness to perform specific work activities, acquired through training, is also recorded.

Keywords

• hr
• iso standards
• processes
• quality management system (qms)