A KNOWLEDGE MANAGEMENT IN DISTANCE EDUCATION SYSTEMS: AN INNOVATIVE PROPOSAL TO IMPROVE PRODUCTION PROCESSES

Abstract

This paper, based on a literature review, aims at presenting a set of techniques and tools of knowledge management, supported by information technologies and communication, which can be used to improve the development of distance education projects. The topics presented here include knowledge management, definitions and processes, and distance education that address the design of systems, their characteristics and processes of project development. As results, there are some studied techniques and tools in order to explain the procedure of each one, so options for implementing the techniques on distance education systems can be found as research

Keywords

• educação a distância, gestão de processos e gestão do conhecimento