Facilities Management Service Delivery in Public and Private High Rise Residential Buildings in Nigeria: A case study of Eko Court Complex and Niger Towers

MATEC Web of Conferences. 2014;15:01013 DOI 10.1051/matecconf/20141501013

 

Journal Homepage

Journal Title: MATEC Web of Conferences

ISSN: 2261-236X (Online)

Publisher: EDP Sciences

LCC Subject Category: Technology: Electrical engineering. Electronics. Nuclear engineering: Materials of engineering and construction. Mechanics of materials | Technology: Engineering (General). Civil engineering (General)

Country of publisher: France

Language of fulltext: French, English

Full-text formats available: PDF

 

AUTHORS

Olanrele O. O. (Department of Estate Management, Faculty of Built Environment, University of Malaya)
Ahmed A. (Department of Architecture, Faculty of Built Environment, University of Malaya)
Smith H. O. (Head of Practice, HOS Consult (Quantity Surveyors))

EDITORIAL INFORMATION

Editorial review

Editorial Board

Instructions for authors

Time From Submission to Publication: 6 weeks

 

Abstract | Full Text

This study assessed and compared the delivery of Facilities Management (FM) services in public and private high rise residential buildings in Lagos, Nigeria. While some facilities or services may not be available in some public estates, the efficiency of the available ones is inadequate in comparison with the adequacy and efficiency of services provided in private estates. The objectives set for the study include identification of services that are provided in the case studies, service delivery method, and an assessment of the residents’ satisfaction of the services. This study adopted questionnaire survey for collection of data. 127 questionnaires were distributed to the residents of the case studies and 93 were returned. Three of which were discarded for incompleteness, thus 90 were analysed. The study found that most but not all of the facilities services expected in high rise buildings are available in the case studies and the services are outsourced under a standard Service Level Agreement. The service delivery in private high rise residential building is better than the public residential high rise buildings as revealed by the study. The study recommends improved standardization of services, customized services and meeting customer’s expectation for improved service delivery.