Patient satisfaction on nursing care: the case of in day surgery

Abstract

Purpose: The study was conducted to assess day surgery patients’ satisfaction levels with nursing care. Materials and Methods: The study used a descriptive and cross-sectional design and was carried out through face-to-face interviews between January and March 2016 with 98 patients who were hospitalized in the day surgery unit of a university hospital, who were 18 years or older, spoke Turkish and were able to comprehend and answer the questions, and volunteered to take part in the study. A personal questionnaire containing questions about the patients' descriptive characteristics, and the Newcastle Satisfaction with Nursing Scales (NSNS), adapted into Turkish by Uzun, were used to collect the data. Results: The patients’ mean age in the study was 6.2±14.5 and 56.1% of them were women. The mean score of the Experience of Nursing Care Scale (ENCS) applied to the patients was 84.4±18.1 and the Satisfaction with Nursing Care Scale’s (SNCS) mean score was 82.4±19.2. The satisfaction level in surgical clinic patients was high in a statistically significant manner. There was a positive statistically significant correlation and between mean scores of the patients in ENCS and SNCS. The scores of the scales range from 0 to 100 points. A total score of 100 points indicate the highest satisfaction with all aspects of nursing care. Conclusion: It was determined that the patients' nursing care experience and nursing care satisfaction scores were high, and as the care experience total score increased, the nursing care satisfaction score increased.

Keywords

• patient satisfaction
• nursing care
• nursing care quality
• hasta memnuniyeti
• hemşirelik bakımı
• hemşirelik bakım kalitesi