Aspects Regarding Safety and Security in Hotels: Romanian Experience
Alexandru Anichiti,
Larisa-Loredana Dragolea,
Georgia-Daniela Tacu Hârșan,
Alina-Petronela Haller,
Gina Ionela Butnaru
Affiliations
Alexandru Anichiti
Department of Business Administration, Ștefan cel Mare University of Suceava, 13 University Street, 720229 Suceava, Romania
Larisa-Loredana Dragolea
Department of Business Administration and Marketing, Faculty of Economics, 1 Decembrie 1918 University of Alba Iulia, 510009 Alba Iulia, Romania
Georgia-Daniela Tacu Hârșan
Gheorghe Zane Institute for Economic and Social Research, Iași Branch of Romanian Academy, 700488 Iași, Romania
Alina-Petronela Haller
Gheorghe Zane Institute for Economic and Social Research, Iași Branch of Romanian Academy, 700488 Iași, Romania
Gina Ionela Butnaru
Department of Management, Marketing and Business Administration, Faculty of Economics and Business Administration, Alexandru Ioan Cuza University of Iași, 700505 Iași, Romania
This study investigates safety and security from the perspective of Romanian tourists by assessing the level of importance that tourists give to safety and security depending on the level of classification of the services they experienced and the generation to which they belong. We used a quantitative research method in the form of a questionnaire and analysed eight dimensions of safety and security: detectors, emergency preparedness, medical preparedness, staff security, guestroom security, pool and beach security, hotel access control, and cyber security. We identified the differences between tourists’ perception of safety and security depending on the level of classification of accommodation services and on generation.
