Designing and Testing a Model for Cyberloafing in Government Agencies

Abstract

Today, technology and its developments have become one of the most important elements of the strategic environment of the organization. What is causing concern among the managers of organizations is the prevalence of cyberloafing in organizations. Surely the cyberloafing phenomenon has consequences for the company in terms of cost and loss of working hours but if done properly and toward the goals of the organization, it can lead to positive results. The purpose of this study is to identify the causes and consequences of cyberloafing and to provide strategies for better management of this phenomenon. The research method is divided into two parts: qualitative and quantitative. The qualitative research was done by interview with thirteen staff members who provided sufficient information in the field. They were interviewed and a paradigm model was obtained by using the data theory approach. In the quantitative section, a researcher-made questionnaire was used to test the model. Its validity was confirmed by the supervisors and advisors. Cronbach's alpha coefficient was calculated to be 0.866 for reliability. A total of 363 questionnaires were randomly distributed among the employees of government agencies. In the qualitative part, the factors that have contributed to the prevalence of cyberloafing, and the consequences are also classified into three groups: individual, group, organizational. For cyberloafing management, strategies for managing organizational resources and evaluating the performance and design of management mechanisms, deductions, proper use of the internet and job satisfaction were suggested.In the quantitative part, the hypotheses from the model have been confirmed

Keywords

• cyberloafing
• cyberslacking
• cyberloafing activities
• cyberloafing behaviors
• government agencies