Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador

Abstract

Personnel evaluation is a tool and not an end in itself. It is a means to obtain data and information that can be registered, processed and channeled to improve human performance in organizations. There are several management practices that meet the needs of the time and the predominant structure of organizations, however, change is the only constant as far as human behavior is concerned, because of this, all the time are analyzing and researching new ways to evaluate staff performance in business, with the sole purpose of creating spaces of motivation to ensure the involvement of staff in achieving business goals. At the time, results have been achieved, but there is way to go, the analysis of the information obtained through a survey undertaken several staff tourist establishments in the city, will be the basis to determine the evaluation methodology in order to enhance the skills of those who are the driving force within the company, collaborators.

Keywords

• Evaluación
• Desempeño
• Competencias, Eficiencia