STUDI ANALISIS PELAYANAN ADMINISTRASI, AKADEMIK, FASILITAS MAHASISWA TERHADAP KEPUASAN ALUMNI ILMU ADMINISTRASI NEGARA FISIP-UNDANA

Abstract

Higher education management refers to the five pillars of quality, autonomy, accountability, accreditation and evaluation (Dirjen Dikti, 1990), the ultimate goal of continuous quality improvement. Management improve the quality of higher education is defined as a professional public service that is run and directed as much as possible to provide services that are in accordance with the standards or more. In an effort to find out customer satisfaction in this case is the alumni of the Undana FISIP State Administration Study Program on service quality as measured by the influence of Alumni Satisfaction on Administrative Services, Academic Services and Student Facility Services. According to the results of this study, adequate administrative services, adequate academic services and unsatisfactory facility services. The relationship of simple correlation and shows the relationship between administrative services with academic services to the satisfaction of alumni classified as moderate or quite satisfying alumni. Suggestions from the research team, services that are categorized as providing administrative and academic satisfaction to be maintained and continue to be even better and improved, while our facility services the research team hopes to get special attention from the institution. Keywords: Alumni Satisfaction, Administrative Services, Academic Services, Student Facility Services