CONSUMERS’ SATISFACTION OF HIGHER EDUCATION SERVICES A PROBLEM OF EDUCATION IN THE 21ST CENTURY

Abstract

The international evolutions show that in unavoidable manner, in anycountry, Romania inclusively, the overcome of rare difficulties, will necessity and will makespossible simultaneous, the enrolling of tertiary sector on a trajectory by an extensivedevelopment. No country can not allows the neglect a thus sector, with a developing role in theturning to account of human resources, materials and financials existing, in the economymodernize on the whole, in the solvable needs satisfy and in the population exigencies covering.The quickening of realize an ones extensive investments programs, the using of suitablematerials and technical means, will be felt too in Romania. So as to assure the quality ineducation it is necessary to bring exchanges in structure, in content, in teaching-learningvaluationprocess etc. The education quality is affected by the specification of changes ofeducation domain, specification given on the one side by the long history of school whichgenerated a powerful and a bumper organizational culture, and on the other side, by thecomplexity schools organizations.

Keywords

• education
• educational services
• quality
• satisfaction
• students