Influence of information systems on stock management in little and middle sized supermarkets

Abstract

This paper aims at presenting a multiple case study in which was analyzed the influence of information systems usage on the stock management processes in medium and little-sized retailers. We assessed four supermarkets from the inner land of Rio Grande do Sul, with different status in information systems development. The performance in stock management was appraised with the aid of five numerical indicators, defined in focus group sections with experts, led by researcher. The main observed influences were: average inventory, stock cycle, percentage of shortages and GM-ROI. WE observed high negative correlations between these variables and the level of usage of information systems: the more the company uses it, the less the variables grew, what is a desirable behavior. We do not found influence of the information system on sales volumes.

Keywords

• Gestão de supermercados. Gestão de varejo. Estoque no varejo. Reposição de estoques.