The Impact of Organisational Communication Quality on Employee Satisfaction

Abstract

Managers in public institutions are increasingly concerned with achieving high quality and effective communication and raising awareness of its importance among members of the institution, with effects on improving: leadership effectiveness; employee motivation and satisfaction; employee trust in the institution and their commitment to both work and the organisation; improving the relationship between managers and subordinates.This requires managers to continually adapt organisational communication strategies, policies and practices to facilitate the achievement of the institution's mission and objectives. The study aims to analyse organisational communication, from an internal perspective, with a view to improving its quality according to the requirements of external and internal stakeholders. At the same time, we aim to identify management practices and factors that can positively influence the quality of communication and employee involvement in the communication process, with effects on increasing employee satisfaction, based on the example of a public institution within the state administration.

Keywords

• organizational communication
• communication management
• communication channel
• communication effectiveness