Provision of public services in the administrative legal system of the Republic of Serbia

Abstract

The provision of public services as a legal institute is applied in the legal system of the Republic of Serbia for the purpose of realizing rights and legal interests in the context of exercising the general interest, and at the same time represents one of the administrative matters prescribed in the Law on General Administrative Procedure. The provision of public services, as a legal institute, is introduced into the administrative and legal system of the Republic of Serbia by the adoption of the aforementioned law, and in accordance with the trend of harmonizing our legislation with the legal system of the European Union. This institute is regulated by the aforementioned law (Articles 31 and 32), through two articles. Its introduction into the administrative legal system shows the seriousness of the work of the public administration, and thus enables a safer and more favorable position of the parties in terms of meeting the needs of users of public services. Bearing in mind that the provision of public services through the system of introduction of E-administration represents a novelty in administrative procedure, the effects of the application of this institute in practice will be subject to consideration in order to further improve its normative framework. Public administration reform is one of the key processes of European integration, which at the same time represents a process that should improve the entire system of public administration in the Republic of Serbia, and therefore the quality of services that public administration provides to users of public services.

Keywords

• provision of public services
• law on general administrative procedure
• concept
• purpose
• e-administration
• protection
• complaint
• citizen's protector
• trustee
• comparative legal system
• european union