Consideration of health literacy in patient information: a mixed-methods study of COVID-19 crisis communication in Dutch rheumatology

Abstract

Key messages Rheumatology organisations reported efforts to align with principles of crisis communication and health literacy. Patients’ health literacy needs were insufficiently considered and patient information materials were too difficult. Improving preparedness, collaboration between organisations and disciplines, and adaptation to patients’ needs is necessary.

Keywords

• Health literacy
• Crisis communication
• Patient information
• COVID-19