Causes Of Tensıon Between Physıcıan-Nurse In Workıng Envıronments And Management Of Conflıct

Abstract

CAUSES OF TENSION BETWEEN PHYSICIAN-NURSE IN WORKING ENVIRONMENTS AND MANAGEMENT OF CONFLICT Aim: The aim of the current study was to investigate the empirical studies on the reasons for conflict among physicians and nurses with a literature review on the topic. In that way, all the past findings were reviewed for the consideration of readers. By conducting this study, it was aimed to present some recommendations and to give information about the styles that preferred for the conflict management to the professionals and academics in the field. Thus, the current study was designed as a literature review. Methods: The universe of the study consists of experimental studies examining conflicts between physicians and nurses. Related studies are provided from databases such as Google Scholar, Ulakbim, YOK Thesis and Turkish Medical Index. Between the years of 2004-2018 national publications on the subject were scanned and 41 studies were reached. Among these, studies that did not meet the inclusion criteria were excluded and the remaining 17 studies were included in the study. In the screening of studies were used key words such as "hospital", "nurse", "physician" and "conflict". Results: The main conflict between physicians and nurses was found to be the uncertainty of job descriptions, communication problems, working conditions, physician's rude and destructive behaviors and occupational perception. The most commonly used styles in conflict management are integration, compromise, listening/comprehension and avoidance; the least used ones were forced and domination. Conclusion: Based on the findings, it was found that both nurses and physicians have the conflict because of different reasons and use different kinds of conflict management styles.

Keywords

• physician
• nurse
• reasons of conflict