ANALYSIS OF EMPLOYEES’ WORKLOAD QUALITY CONTROL

Abstract

PT XYZ Indonesia is a pharmaceutical company that manufactures medicines, clinical nutrition, intravenous fluids, and medical tools. PT XYZ has a Quality Control Department which includes several divisions. Based on observations, the workload of workers in the Biology Division Quality Control Department is quite high; the job description that has been determined by the company is only done by a workforce of 9 people and 1 supervisor, causing fatigue due to excessive workload. The workload calculation was done by using the Workload Analysis method. The first step was to observe the level of worker productivity using work sampling, determine the value of Performance Rating, Allowance, workload value, and the number of proposed workers. The amount of workload received by workers was then used to determine the number of workers who should be employed so that the employee will not have excessive workloads. The workload calculation results show that 9 workers have a high workload of 161%. The proposed improvement given to overcome this high workload is to add 6 workers.

Keywords

• Workload
• workload analysis
• number of workers
• quality control