Performance evaluation of project management system based on combination of EFQM and QFD

Abstract

Project management system (PMS) is broadly recognized as the effective management tool for several organizations. European Foundation of Quality Management (EFQM) model provides some advantages for companies to be successful in current competitive environment. This paper is based on the combination of EFQM and Quality function deployment (QFD) in order to eval-uate a PMS in an aviation organization. Although, an integration of these models increases the system complexity, the implementation of EFQM-QFD helps us identify all noteworthy success factors of PMS within the organization. In addition, the current status of PMS performance is evaluated based on these factors. This study attempts to find out how organizations ought to be managed to take full advantage of PMS tools. This study uses a comprehensive questionnaire to find all critical factors influencing on the success of the organization. The method of this paper is implemented in an organization in aviation industry with several management departments.

Keywords

• PMS
• Performance evaluation
• European Foundation for Quality Management (EFQM)
• Quality function deployment (QFD)