GENERATIONAL DIFFERENCES IN WORK VALUES IN THE HOTEL INDUSTRY

Abstract

In the present working environment there are three different active generations, generally known as: Baby Boomers, Generation X and Generation Y. For the first time in history, three different generations have to cooperate in the workplace and are in direct competition for a job or a new managerial position. This situation creates new challenges in managing human resources in the hotel industry, where an excellent communication between all functional and operational departments is mandatory in order to deliver quality services. The paper aims to address these issues by presenting the main work values of employees in the Romanian hotel industry. The implications of the findings are discussed, considering the limitations of the empirical study presented and the future research directions.

Keywords

• generational differences
• work values
• baby boomers
• generation x
• millennials
• hotel industry