Improving Evaluation Systems for Public Institution Performance: A Case Study of Regional Cooperation at the Korea National Arboretum

Abstract

This study addresses the deficiency in performance indicators of public institution arboretums and highlights the increasing need for collaborative cooperation for mutual growth. We aim to develop both quantitative and qualitative performance indicators to improve the evaluation systems and optimize operational efficiency. Initial indicators were formulated based on a review of 31 literature sources, followed by focus group interviews and a Delphi analysis involving 21 experts. A total of 23 core indicators were identified and categorized into three domains: public interest, economics, and functional aspects. Public interest indicators included seven items focusing on co-growth indicators (four) and contributions to the arboretum and garden culture development (three). Economic indicators featured ten items, including those related to regional exhibitions (four) and regional economic activation (six). The functional aspects indicators comprised six items: outsourced cultivation (three) and plant management (three). The highest-priority indicator was related to regional economic activity (income generation for local small business owners). Recommendations should be tailored to each department to bolster organizational performance, strengths, and capabilities. We anticipate that these indicators will support the mutual growth of national arboretums and local farming communities in Korea.

Keywords

• performance indicators
• public institution arboretums
• inclusive growth
• regional cooperation