Identify and Ranking Factors of Affecting on Performance Evaluation Knowledge Workersin Knowledge Based Companies (Case Study: A Company ICT)

Abstract

Today, according to the strategic position of knowledge based organizations, as one of the important elements of resistive economy and their critical role in meeting the needs of the country in terms of sanctions, the importance of this kind of organizations, has increased. In the meantime, due to the uniqueness and importance of human skills and expertise in these organizations, attention to the mental characteristics of employees and satisfaction that mutual relations and cooperation with organizations, is basic condition to achieve the objectives of this knowledge base organizations. According to lack of a systematic and comprehensive model for the evaluation of knowledge workers, the researchers in this study used mixed methods research exploratory (focus groups method in qualitative part and analytic hierarchy process in quantitative part of research) in a knowledge base organization in field of ICT to explanation criteria to evaluation performance these knowledge workers and have achieved to 35 indicators performance and weight each of them. That can be used in attract, performance and compensation systems of knowledge workers of organization.

Keywords

• performance evaluation
• knowledge based companies
• knowledge workers
• focus groups
• analytic hierarchy process