Knowledge management maturity models: identification of gaps and improvement proposal

Abstract

Abstract The aim of this paper is to conduct a systematic review of knowledge management maturity models, indicating shortcomings, identifying relevant factors for the models and suggesting improvements. This study can be characterized as a theoretical research based on a systematic literature review. This paper contributed through a review and analysis of existing knowledge management maturity models to bring forth their contributions and drawbacks; the main criticisms and shortcomings of these models and factors relevant to the development of knowledge management maturity were identified, systematic and conceptually, which must be confirmed and explored through empirical research.

Keywords

• Gestão do conhecimento
• Modelo de maturidade
• Estágios
• Desenvolvimento da gestão do conhecimento