Determining and Prioritizing the Indicators of Selecting Cloud Infrastructure for AJA Electronic Portals

Abstract

This study aimed to determine and prioritize the selection criteria of cloud infrastructure required by AJA electronic ports. In the first step, by systematically reviewing the literature in this field and also comparatively reviewing the two industrial standards of cloud service level agreements, 24 cloud infrastructure selection indicators were identified. In the second step, by conducting a fuzzy Delphi study and utilizing the experiences of experts in this field, the identified indicators were validated, validated and refined, and then based on the consensus of experts, 21 indicators of cloud infrastructure were classified into four categories and finalized. In the third step, the indicators confirmed from the previous step were prioritized by the best-worst method. The results showed that in the selection of cloud infrastructure for AJA electronic ports, security components are effective 38.1%, functional 32%, personal data protection 19.2% and environmental and organizational 10.7%, respectively.

Keywords

• cloud infrastructure
• cloud infrastructure selection
• fuzzy delphi method
• best-worst method