Comprehensive improvements in the emergency laboratory test process based on information technology

Abstract

Abstract Objective To explore the application effects of information technology (IT) on emergency laboratory testing procedures. Methods In this study, IT-based optimisation of the emergency laboratory testing process was implemented between October and December 2021. Thus, the emergency laboratory test reports from January to September 2021 were placed into the pre-optimised group, while those from January to September 2022 were categorised into the post-optimised group. Besides, the emergency laboratory test report time, emergency laboratory test report time limit coincidence rate, error rate, and employee and patient satisfaction levels in individual months and across the whole period were described. Moreover, changes in the above indicators before and after the implementation of IT-based optimisation were explored and the application effects of IT-based optimisation were also evaluated. Results The emergency laboratory test report times after the implementation of IT-based optimisation were shorter than those before IT-based optimisation (P 0.05), and patient satisfaction, from 93.06% to 98.44% (P < 0.05). Conclusion The automation and IT-based optimisation of the emergency laboratory testing process significantly reduces the emergency laboratory test report time and error rate. Additionally, IT-driven optimization enhances the alignment of emergency laboratory test report deadlines and enhances the overall quality and safety of emergency laboratory testing.

Keywords

• Information technology
• Emergency laboratory test
• Process optimisation
• Satisfaction
• Turn-around time