Communication monitoring as a politeness mechanism

Abstract

The notion of politeness is closely connected with communication control as one of its important mechanisms, which, however, has not been thoroughly researched in academic literature. In the present paper, we view this mechanism through the prism of communication monitoring, defined as a social negotiation instrument aimed at the speaker’s self-control and regulation of other people’s verbal and nonverbal behaviour. The study employs a complex of qualitative methods including observation, definition analysis, discourse analysis and introspection. Drawing upon the data of over 1500 communicative situations in English and Russian, we distinguish the prognostic, diagnostic, regulative, corrective, and reflexive functions of monitoring, as well as the function of conflict resolution. The connection between monitoring and politeness is determined by the existence of social constraints and the necessity to observe established rules and norms. The presence of multiple communication variables makes it possible to distinguish different types of monitoring: (i) horizontal vs. vertical monitoring; (ii) self-monitoring vs. monitoring of others; (iii) verbal vs. nonverbal monitoring; (iv) oral vs. written monitoring; (v) explicit vs. implicit monitoring; (vi) pre-monitoring vs. concurrent monitoring vs. post-monitoring; (vii) direct vs. mediated monitoring; and (viii) overt vs. covert monitoring. (Im)politeness is manifested in all the types through the choice of words and communication strategies, observance or violation of conversational rules, and different forms of nonverbal behaviour. These findings can lead to their practical application and help to enhance the effectiveness and quality of human interaction.

Keywords

• communication monitoring
• politeness
• impoliteness
• verbal and nonverbal behaviour
• metacommunication
• conversation analysis