Expanding Governance Capabilities <subtitle>The Experience of AI Implementation in Taiwan</subtitle>

Abstract

Taiwan’s long-term development in digital government has set a strong foundation for its transformation to one that is empowered by artificial intelligence (AI). This article introduces five applications of AI that the Taiwan government uses for different tasks and how government agencies implement them and overcome challenges. A demand-oriented AI enables civil servants to upgrade skills, and improve government’s functions, services and value added. This article provides practical insights on how human–AI collaboration can enhance government capabilities and create a positive feedback loop to the bureaucratic system.