Optimisation of the rational proportion of intelligent technologies application in service organisations

Abstract

Background and Purpose: The growing role and involvement of Artificial Intelligence in modern digital enterprises leads to a considerable reduction of personnel and reorientation of the remaining staff to new responsibilities. However, in many areas like services and support the total elimination of the employed human resources still remains impossible. It is proposed to study the organisational problem of finding the optimal proportion of computer agents and human actors in the mixed collaborative environment.

Keywords

• service organisations automation
• artificial intelligence
• human resources
• decision-making support