The effect of the segmentation of video tutorials on User’s training experience and performance

Abstract

This study aims to explore the effects of the segmentation of video tutorials on the implicit and explicit experience of the users in the hands-on training tasks. A laboratory experiment was conducted in the context of user training. Participants (n ​= ​20) were randomly assigned to one of two experimental conditions: with segmented or non-segmented versions of the same video tutorials. The participants had to watch an instructional video and recreate afterward the steps presented. Self-reported and psychophysiological measures of user experience were collected. The results suggest that while the implicit experience appears to be similar across condition, the explicit experience is significantly different: segmented tutorials lead to a better self-perceived experience and a better perceived usability of the software. This study makes several contributions to the user training and multimedia learning literature, such as the effect that the segmentation of tutorials generates on the user experience, as well as reinforcing the need to use concomitantly complementary methods to assess the experience of the users, such as implicit and explicit measures.

Keywords

• User training
• User experience
• Psychophysiological measurements
• Psychophysiological pain points
• Change management
• Video tutorial segmentation