Informatics (Sep 2024)

Navigating Governmental Choices: A Comprehensive Review of Artificial Intelligence’s Impact on Decision-Making

  • Gustavo Caiza,
  • Verónica Sanguña,
  • Natalia Tusa,
  • Violeta Masaquiza,
  • Alexandra Ortiz,
  • Marcelo V. Garcia

DOI
https://doi.org/10.3390/informatics11030064
Journal volume & issue
Vol. 11, no. 3
p. 64

Abstract

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The integration of artificial intelligence (AI) into government decision-making is rapidly gaining traction in public administration and politics. This scoping review, guided by PRISMA protocols, examines 50 articles from reputable sources like Scopus and SpringerLink to analyze the trends, benefits, and challenges of AI in governance. While AI offers substantial potential to enhance government efficiency and service delivery, significant barriers remain, including concerns about bias, transparency, public acceptance, and accountability. This review underscores the need for ongoing research and dialogue on the ethical, social, and practical implications of AI in government to ensure the responsible and inclusive adoption of AI-driven public services.

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