HUMANIZATION OF NURSING CARE FOR THE FAMILY AT THE PEDIATRIC INTENSIVE CARE UNIT

Abstract

The aim of this research was to understand the perspective of parents or caregivers responsible for hospitalized children on humanization in nursing care at a pediatric intensive care unit. Descriptive and qualitative study developed at a university hospital in the interior of the State of Minas Gerais in 2013, using semistructured interviews. After the content analysis of ten testimonies, three thematic categories emerged:“conceptualizing humanized care”, “humanized care by the nursing staff” and “humanized care at the hospital”. According to the family, humanized care involves concepts like good relationship, education, respect, attention and welcoming, among others. The nursing staff delivers humanized care related to the technical and organizational aspects of the environment, but adopts attitudes (distraction and personal conversations, absence from the sector and lack of kindness) characterized as non-humanized. The need is highlighted to value the family, being an essential aspect for nursing care to be developed with humanization, ethics, respect and cooperation.

Keywords

• Humanization of Assistance
• Family Nursing
• Pediatric Nursing
• Patient-Centered Care
• Intensive Care Units; Pediatric