Improving Enterprise Content Findability through Strategic Intervention

Abstract

This paper highlights work that information specialists within the Jet Propulsion Laboratory have done to strategically intervene in the creation and maintenance of JPL’s intranet. Three key interventions are discussed which best highlight how work in enterprise "knowledge curation” fits into emergent knowledge management roles for institutional librarians (Lustigman, 2015). These three interventions are: 1) guided document creation, which includes the development of wiki portals and standard editing processes for consistent knowledge capture, 2) search curation, which includes manual and organic enterprise search relevancy improvements, and 3) index as intervention, which describes how metadata mapping and information modeling are used to improve access to content for both local and enterprise-wide applications.