Benchmarking von Krankenhausinformationssystemen – eine vergleichende Analyse deutschsprachiger Benchmarkingcluster

Abstract

Benchmarking is a method of strategic information management used by many hospitals today. During the last years, several benchmarking clusters have been established within the German-speaking countries. They support hospitals in comparing and positioning their information system’s and information management’s costs, performance and efficiency against other hospitals. In order to differentiate between these benchmarking clusters and to provide decision support in selecting an appropriate benchmarking cluster, a classification scheme is developed. The classification scheme observes both general conditions and examined contents of the benchmarking clusters. It is applied to seven benchmarking clusters which have been active in the German-speaking countries within the last years. Currently, performance benchmarking is the most frequent benchmarking type, whereas the observed benchmarking clusters differ in the number of benchmarking partners and their cooperation forms. The benchmarking clusters also deal with different benchmarking subjects. Assessing costs and quality application systems, physical data processing systems, organizational structures of information management and IT services processes are the most frequent benchmarking subjects. There is still potential for further activities within the benchmarking clusters to measure strategic and tactical information management, IT governance and quality of data and data-processing processes. Based on the classification scheme and the comparison of the benchmarking clusters, we derive general recommendations for benchmarking of hospital information systems.

Keywords

• benchmarking
• hospital information systems
• information management