SOME CONCEPTUAL PROPERTIES FOR KNOWLEDGE MANAGEMENT SYSTEMS DESIGN

Abstract

Knowledge Management Systems (KMS) are important tools by which organizations can better useinformation and, more importantly, manage knowledge. Unlike other strategies, knowledge management (KM) isdifficult to define because it encompasses a range of concepts, management tasks, technologies, and organizationalpractices, all of which come under the umbrella of the information management. Semantic approaches alloweasier and more efficient training, maintenance, and support knowledge. Current ICT markets are dominated byrelational databases and document-centric information technologies, procedural algorithmic programmingparadigms, and stack architecture. A key driver of global economic growth in the coming decade is the build-out ofbroadband telecommunications and the deployment of intelligent services bundling. This paper introduces themain characteristics of an Intelligent Knowledge Management System as a multi-agent system used in a LearningControl Problem (IKMSLCP). We describe an intelligent KM framework, allowing the observer (a human agent)to learn from experience.

Keywords

• Knowledge management
• fuzzy control
• semantic technologies
• computational intelligence