IS THERE A DIFFERENCE BETWEEN THE CAPABILITIES OF FOREIGN AND DOMESTIC MANAGERS? A CASE STUDY AT FIVE AND FOUR STAR HOTELS IN AQABA - JORDAN

Abstract

The study investigated the actual practices dealing with foreign department managers’ duties, and the possibility of employing these practices to support the domestic department managers in order to manage departments in the four and five star hotels in Aqaba-Jordan and the other Arab Countries. The study indicated that both of foreign and domestic managers have efficiency in their duties and skills. This study presented that there is no statistically significant differences between foreign and domestic manager in behavior, efficiency, and skills. The study recommended that the factors identify the right criteria in dealings adopted by foreign managers and their staff regarding the possibility of hiring these criteria to support the domestic managers to manage in the four and five star hotels in Aqaba -Jordan and the other Arab Countries.

Keywords

• expatriate managers
• domestic managers
• behaviors
• capabilities
• hotels