A model for assessing information technology effectiveness in the business environment

Abstract

The impact of technology on administrative processes has improved business strategies (especially regarding the e-ffect of information technology - IT), often leading to organisational success. Its effectiveness in this environment was thus modelled due to such importance; this paper describes studying a series of models aimed at assessing IT, its ad-vantages and disadvantages. A model is proposed involving different aspects for an integral assessment of IT effecti-veness and considering administrative activities’ particular characteristics. This analytical study provides guidelines for identifying IT effectiveness in a business environment and current key strategies in technological innovation. This stu-dy was based on ISO 9126, ISO 9001, ISO 15939 and ISO 25000 standards as well as COBIT and CMM stan-dards.

Keywords

• information technology
• innovation
• business environment
• information system