mprovements in the Process of Requisite Elicitation for Public Management Software: A Case Study Using Work Instructions

Abstract

Requirements elicitation is not an easy task. Different expectations between users and analysts, redundancy of information and lack of standardization can make this task difficult and conflicting. When it comes to software for the public sector this task becomes somewhat more complicated because of the constant changes in federal laws and regulations. This paper presents a case study of applying work instructions to remedy these kind of problems, as well as others found in the company where the study was carried out. We achieved very promising results, namely better utilization of human resources and reduction of job demand.

Keywords

• requirements elicitation
• software engineering
• public management software