Partnering with pediatric patients and families in high reliability to identify and reduce preventable safety events

Abstract

Frameworks for designing highly reliable behaviors and tools to reduce preventable harm are the result of the continued effort to improve patient safety in healthcare. Evidence shows that there has been limited research on engaging patients and families in the development of safety and reliability efforts to achieve zero harm. Our aim was to develop a tool that engages patients and families in an effort to reduce preventable harm in a pediatric academic medical center.

Keywords

• patient experience
• patient engagement
• pediatrics
• communication
• high reliability organization
• preventable harm
• error prevention