Measurement of university quality management: Bibliographic review

Abstract

To talk about the quality of education is to relate it to the excellence and competitiveness of an educational community that has the need to strengthen and innovate its processes in a world of permanent change. The bibliographic review carried out in ScienceDirect, ebrary, Emerald, EBSCO, Eric and Redalyc with a search range between 2002 and 2016 allowed the consolidation of 11 dimensions that integrate 5 variables that influence the measurement of university quality management.

Keywords

• calidad
• gestión de la calidad
• gestión de la calidad universitaria
• medición de la calidad