DO ORGANIZATIONAL JUSTICE PERCEPTIONS INFLUENCE HEALTHCARE WORKERS' ORGANIZATIONAL CITIZENSHIP BEHAVIOR?

Abstract

Employees in complex and chaotic hospitals have become important for the perception of organizational justice to see themselves as a citizen of the institution. This study aims to investigate the effect of sub-dimensions of organizational justice perceptions on the sub-dimensions of organizational citizenship perceptions in the hospital sector. It will then try to explain how managers' decisions and practices are reflected to hospital staff. Study analyzes were conducted at the individual level. The study was conducted with 346 health workers who volunteered to fill the Likert type questionnaire in three hospitals. Moorman's organizational justice scale was used to measure Organizational Justice Perception, and the scale developed by Podsakoff, MacKenzie, Moorman and Fetter was used to measure Organizational Citizenship Behavior. The aim of this study is to reveal the relationship between the perceptions of organizational justice (OJP) and organizational citizenship behaviors (OCB) of the health care workers with the model created in the framework of the aims and assumptions of the research. Pearson correlation and multiple linear regression analysis were used to test the developed model. In research findings, it was seen that the perception of organizational justice of health workers affected organizational citizenship behavior. From the sub-dimensions of organizational justice perception, it has been understood that procedural justice is the strongest influential factor in organizational citizenship perception. It has been determined that the justice of interaction in health care workers affects consciousness and courtesy behaviors positively and distribution justice has a negative relation. It is thought that health managers are required to support the sense of organizational justice in health workers positively, for to strengthen institutional peace and order.

Keywords

• Organizational Justice Perception
• Organizational Citizenship Behavior
• Health Care Workers
• Hospital.