Consumers’ Adopt Intention for Contactless Delivery during COVID-19: An Extended Perspective on The Theory of Planned Behavior

Abstract

COVID-19 is a severe disease and has now spread around the world as a highly infectious pandemic. COVID-19 has rapidly and deeply affected our daily life, and most countries have taken measures to prevent the spread of this disease, such as restricting entry and centralized isolation. Contactless delivery is a non-face-to-face delivery method which help ensure sufficient distance between the rider and the customers, thus further reduces the pandemic transmission risk. While relatively few people know and adopt this service. This study used the theory of planned behaviour to investigate people’s intention to adopt contactless home delivery services during COVID-19. Research results provide both contributions to academics and practitioners.