A Survey of the Impact of Information Technology Tools on the Implementation of Knowledge Management at Tejarat Bank

Abstract

Knowledge management is considered as a system of activities relevant to producing, compilation, and transferring knowledge. Purpose -The main role of information technology in knowledge management is facilitating of knowledge Above all what this paper is driving at is an assessment of the rate of the influence , the information technology tools have on the implementation of knowledge management at Tejarat Bank . The method applied has been a survey. Methodology-The research community consists of the experts of the mentioned bank (75 persons). The tools of data gathering were analyzed by a questionnaire containing 34 questions prepared by the statistical software SPSS. We applied descriptive-deductive statistical method and mono-sample test T to analyze the data. Findings-It is worth mentioning that the results of the analysis indicate that there is a significant relation between Information Technology Tools in the development and acquiring of knowledge, knowledge storage and processing, Sharing and application of knowledge .Conclusion -The use of information technology tools such as official automation, internet, email…considerably contribute to the better implementation of knowledge management process

Keywords

• information technology
• information technology tools
• knowledge management
• tejarat bank