Determination of Satisfaction Index as a tool in evaluation of CME Program

Abstract

Continuing Medical Education is an indispensable part of physician's learning. Welldesigned program based on andragogy principles can enhance learning by motivatingthe learner and providing platform to encourage self directed learning. The presentstudy aimed to explore the impact of program “NAMS-AIIMS Regional Symposiumon Sleep Medicine” in changing the behavior and attitude of participants using“Satisfaction Index” and descriptive analysis of responses as evaluation tools forprogram effectiveness. This descriptive cross sectional study captured the response ofparticipants through a pre-tested and validated questionnaire administered at the end ofsymposium. The result showed almost equal sex distribution (M: F- 27: 34) withmajority being UG students (86%). Reliability of data showed Cronbach's Alpha of0.98 indicating high reliability. Satisfaction index (SI) calculated as per WHOEducational Handbook for Health Personnel showed highest satisfaction for conduciveenvironment of symposium (87.87 %) followed by provision for time to seekclarifications (87.21%), provision of appropriate Learning Resource material (85.90%) and handling of critical comments by organizers (85.57%). Descriptive analysisshowed majority responses as highly positive to our questionnaire with suggestions formore such activity, inclusion of clinical cases and other aspects of practical relevance.Key words : evaluation, program, satisfaction index, Kirkpatrick Model, studentsatisfaction, adult learning, Knowles Theory.

Keywords

• evaluation
• program
• satisfaction index
• Kirkpatrick Model
• student satisfaction
• adult learning
• Knowles Theory.