Ekonomiczne Problemy Usług (Jan 2017)

Bezpieczeństwo usług bankowości internetowej i terminalowej w opinii klientów banków spółdzielczych

  • Anna Nowacka,
  • Mariola Szewczyk-Jarocka

Journal volume & issue
Vol. 127


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Internet and terminal banking allows to overcome numerous spatial, temporal and orga­nizational constraints in the banking business. It is important from the point of view of customers of cooperative banks, often living in small towns, away from the bank branch. The purpose of this thesis is to present feedback of cooperative banks customers on the security of internet and terminal banking services. The analyses were based on statistical data involving customers using electronic distribution channels of banking services with regard to their socio-demographic characteristics.