Questionnaire for assessing patient safety culture in emergency services: an integrative review

Abstract

ABSTRACT Objective: to identify the instruments used to assess patient safety culture in emergency settings. Method: an integrative literature review conducted from 2000 to 2018. Results: 13 instruments were identified to assess patient safety culture in hospital and pre-hospital emergencies, comprising 12 to 50 questions, grouped from three to 12 dimensions, with dimensions related to teamwork, support, and management actions for patient safety and for continuous process improvement and continuing education. The Emergency Medical Service Safety Attitude Questionnaire, which is exclusive for pre-hospital care, stands out. Conclusions: the choice and the best decision regarding the instrument are linked to the objectives, the environment and the population to be investigated, as well as the instrument’s reliability.

Keywords

• Safety Management
• Organizational Culture
• Patient Safety
• Process Assessment (Health Care)
• Emergency Medical Services