THE INFLUENCE OF ISO 9000 AND STRATEGIC ROLE OF MSDM TOWARDS PERFORMANCE OF AN ORGANIZATION: SURVEYS AT ISO 9000 STANDARDIZED PUBLIC HEALTH CENTERS IN CENTRAL SULAWESI, INDONESIA

Abstract

Despite of several advantages it has, implementation of ISO 9000 has several shortcomings, namely additional costs to get ISO certification, increasing workload, little or no attention towards personal development, lack of attention towards supporting functions within an organization, less room for employees to think creatively as employees are forced to work according to existing procedures and rules. The strategic role of MSDM can have positive effect towards performance of organization of an organization. In accordance to the research gap, analysis towards the variables or domains of the strategic role of MSDM that supports performance of organization of an organization is necessary.

Keywords

• ISO 9000
• MSDM strategic role
• performance
• public health center