On Service Efficiency of Public Traditional Chinese Medicine (TCM) Hospitals of Hubei Province in 2017

Abstract

In order to put forward policy suggestions for improving the service efficiency of public TCM hospitals in Hubei Province, the statistics of 94 public TCM hospitals of Hubei Province in 2017 was collected by using the comprehensive statistical management information system of TCM there, and the service efficiency of TCM hospitals was analyzed with the DEA-BCC model. The research showed, in 2017, the average technical efficiency, pure technical efficiency and scale efficiency of public TCM hospitals in Hubei Province were 0.919, 0.939 and 0.979 respectively. There were 27.7% of hospitals with effective DEA, 39.4% with effective pure technical efficiency, 31.9% with effective scale efficiency, and 61.7% of public TCM hospitals with diminishing returns to scale. The pure technical efficiency is an important factor restricting the effective DEA of TCM hospitals in Hubei Province, and the scale efficiency also has to be improved. The service efficiency of grade Ⅱ hospitals of TCM are better than that of grade III, and hospitals in central regions are better than that of eastern and western regions. Therefore, local hospitals should take tailored reforms to improve service efficiency according to local conditions.