Decisive Drivers Contributing towards Modern Last Mile Delivery Operations: A Qualitative Analysis using ISM

Abstract

This research article investigates the drivers of logistics management for Last-Mile Delivery (LMD) in a contemporary business situation. It refers to the 21st century's innovative and revolutionary changes in the logistics sector. It explains advanced technology and the digital revolution as driving forces in the modern logistics industry. This study adopts a qualitative approach and presents a conceptual model developed through expert discussion and Interpretive Structural Modelling (ISM), for formulating the proposed model of modern logistics in the era of Industry 4.0 (I4.0). According to ISM and MICMAC analysis, cost-effectiveness and green technology efforts are independent driving variables for efficient and green logistics management. It offers a road map for organizing the drivers in the logistics 4.0 conceptual framework. The scope of work is restricted to only operational logistics management aspects for smooth LMD. This study is confined to only LMD operations and technological advancements in logistics. The research provides valid factors for increasing the LMD efficiency of logistics networks. The importance and relationships between the various drivers are discussed and analyzed to increase the supply chain's sustainability and efficiency.

Keywords

• last mile delivery
• drivers
• technology adoption
• decision making
• ism
• industry 4.0