THE HISTORY OF CHATBOTS: FROM IDEA TO USE IN APPLIED PSYCHOLOGY

Abstract

Objective. The study focuses how to explore the potential opportunities and benefits of using chatbots in applied psychology. To determine the best ways to integrate chatbots into existing psychological services and programmes. To analyse and review the literature to identify common trends and findings on the use of chatbots in psychological support. Systematising research in this area would help to understand the potential of chatbots, identify optimal strategies for their use and identify areas for further research into this technology. Methodology. The systems thinking is the basis for the research. The main theoretical methods of research: analysis, synthesis, deduction. This article is a review of the history of the development of chatbots in applied psychology. It includes studies investigating the use of chatbots to promote psychological health. Results. Research results promise relatively the practicality and safety of chatbots using to promote psychological health. But using them as a part of applied psychology should be done with extreme caution. These technologies can be termed experimental. Research in this area is insufficient, and it is mainly of a pilot nature. Conclusion. Topics such as the effectiveness and especially the safety of chatbots in applied psychology should be an integral part of future basic psychology research programmes.

Keywords

• chatbots
• artificial intelligence
• online services
• applied psychology
• chatbots using in applied psychology
• psychological health promotion
• programmes simulating the work of a psychotherapist