Spatial Study as an Integration Approach of Digital Technology in Wayfinding Design to Enhance Hospitals Sustainability Aspect in Jakarta

Abstract

Hospitals in Jakarta face the problem of ineffectiveness in providing information regarding directions within the hospital because it still depends on the staff on duty. Also, different flow activities with multiple destinations depend on each patient case. This situation causes crowd points in some intersection areas; this is detrimental to the patient because much time is wasted in their medical journey. The application of GPS technology will reduce patient’s traveling time in doing some activities such as registration, queuing, doctors’ consultation, lab checks, payment, and other administration matters, by guiding the patient through the path shown in their mobile apps, which integrate with the signage in the hospitals. This research was conducted by qualitative data analysis through design simulation methods and data collection of facilities and activities in Jakarta’s hospital. The research focused on patients with Government Health Insurance (BPJS). GPS-based mobile apps are the solution to improve the condition so that the flow of activities within the hospital can run effectively and achieve a level of comfort for the patients, providing adequate, accessible, and easily understood information by the patients and achieving sustainability in health services.