Competency-based management effects on satisfaction of nurses and patients

Abstract

Purpose: To evaluate the effect of competency-based management in improving nurse and patient satisfaction. Methods: According to the competency-based management objectives and principles, 821 nurses were classified into different levels based on clear nurse qualifications and post responsibilities. According to the different levels of nursing staff and training plans with different emphases, the goal was for the nursing staff to gradually achieve the corresponding level. Targeted training programs for different levels of nurses were formulated to enable nurses to gradually increase their competency levels. Results: After implementation of competency-based management, nurse job satisfaction and patient satisfaction increased significantly (P < 0.01). Additionally, the reported nurse job burnout decreased (P < 0.01). Conclusion: Competency-based management can promote nurses' enthusiasm, reduce job burnout, improve job satisfaction, as well as improve patient satisfaction.

Keywords

• Competency-based management
• Nurses
• Patient satisfaction