Relationship among family, work engagement, and turnover intention form J-DR perspective: exploring family’s dual role as source of conflict and support

Abstract

Family serves as a job resource that can improve employees’ work engagement. However, increased work engagement can potentially trigger work-family conflict and lead to employees’ withdrawal, even employees turnover. It is necessary to explore family functions to fill the existing theoretical and practical gap. Therefore, the present study aims to analyze the relationship among family, work engagement, and turnover intention by considering the family as a sources source of both conflict and support. To this end, this study surveyed non-manager and staff-level employees in pharmaceutical companies in Indonesia. Analyzed using SEM covariance procedure with AMOS 23 software, this study found that family plays dual roles in affecting employees’ work engagement. Increased work engagement was found to result in a lower turnover intention yet increasing work-family conflict. Increased sales, working hours, and targets are among the factors leading to work-family conflict. Work engagement is a double-edged sword that should be handled carefully through communication and stress management interventions. Activities like family gathering programs are also recommended to minimize work-family conflict and improve family support. It is also important to manage the work based on feedback, communication, and capacity building according to standards in the work process in the field of the pharmacy industry.

Keywords

• family support
• pharmaceutical company
• turnover intention
• work engagement
• work-family conflict