Outcomes of engagement: A systematic literature review and future research directions

Abstract

This study aims to present a systematic literature review of high-quality contributions in the research area of engagement focusing on studies that examine engagement outcomes. More specifically, a systematic review of the relevant literature on engagement outcomes is conducted providing a broad range of knowledge regarding the overall scope and the extent of each peer-reviewed article. Moreover, the study takes into consideration three types of engagement, i.e., work, employee, and job engagement, categorizing individual-level as well as organization-level outcomes of engagement. Additionally, based on a thorough examination of engagement outcomes, a further purpose of this study is to classify each engagement outcome factor into more general categories in respect of individual- and organizational-level outcomes of engagement. The systematic literature review was conducted drawing on an evidence base of 50 articles published in high-ranking journals during the years 2000–2022. The final results provide quantitative data regarding the scope and the extent of each article and map the individual- and organization-level outcomes of work, employee, and job engagement through an in-depth overview of the literature. Finally, future research directions are identified by providing added value to scholars interested in the engagement field of research.

Keywords

• Engagement
• Work engagement
• Employee engagement
• Job engagement
• Outcomes
• Systematic literature review